A first sale exposed a missed payment check
A user on r/SaaS said they got their first sale from their own app. The customer bought a top-up pack for extra scans. The user said they forgot to add a check that blocks a top-up pack purchase without a subscription. They fixed it, emailed an apology, asked about a refund, and gave the customer one free month of the $49 Builder plan.
Key points
- The first sale came from a top-up pack for extra scans.
- The app allowed the top-up pack purchase without a subscription.
- The maker said the missing check had been planned but not built.
- They fixed the issue right away.
- They offered an apology, a possible refund, and a free month of the Builder plan.
Quick term guide
- top-up pack
- An extra paid bundle a user buys after using up their normal allowance.
- subscription
- A pricing model where you pay a fixed amount of money every month for access.
- script
- A small program that automates repeated steps.
- Builder plan
- The name of the maker’s paid plan.
- business
- An activity where you provide value to others in exchange for money.
- edge cases
- Unusual or unexpected inputs that fall outside the normal, expected use of a product.
- edge case
- An unusual or unexpected situation that falls outside the normal flow and often causes errors
- launch
- A launch is when a product or service is publicly introduced and promoted.