US shoppers care about fast refunds and free returns
Locus surveyed 1,000 US online shoppers. 68% said fast refunds help drive repeat purchases, and 45% said they use AI for shopping.
The item points to a simple shopping lesson: the buying experience does not end at checkout. Refund speed and return costs can affect whether people come back. In the survey, 68% said fast refunds matter for repeat purchases, and 85% of Boomers said they expect free returns.
For AI, the most relevant point is that 45% said they use AI for shopping. The item does not say which tools they use or whether AI lowers costs. For someone building an AI agent, this is a useful demand signal for features like product help, return guidance, and refund status checks.
Key points
Quick term guide
- OC
- Short for Original Character — a fictional character invented by the user themselves, not from an existing story or franchise.
- ping
- The time (in milliseconds) it takes for a signal to travel from your device to another and back — lower means faster response.
- SSO
- Single Sign-On — a system that lets one account log you into multiple apps at once.
- Boomers
- A common name for people born roughly from the mid-1940s to the mid-1960s.
- build
- A chosen set of in-game abilities or items a player equips for their character.
- AI agent
- An AI program that can inspect information and suggest what to do next.
- GUI
- A graphical interface you control with mouse clicks, rather than by typing text commands.
- port
- A specific virtual door on your computer used by apps to send and receive information.