A reschedule button cut no-shows in appointment reminders
An automation agency owner shared results from using the same reminder flow across 12 appointment-based businesses. The flow sent a booking confirmation, a reminder 24 hours before, and a reminder 2 hours before. The writer said no-show rates fell from 15-30% to about 4-9%. They said much of the recovered time came from a reschedule button inside the reminder, which 20-30% of people used at some clients.
Key points
- The reminder flow used booking confirmation, a 24-hour reminder, and a 2-hour reminder.
- The writer said no-show rates dropped from 15-30% to about 4-9%.
- They said the reschedule button explained much of the recovered time.
- At some clients, 20-30% of people tapped the reschedule button.
- One clinic went from 11 empty slots a week to 3, according to the post.
Quick term guide
- automation
- A way to make repeated work happen without doing every step by hand.
- agency
- A small business that sells services — like design, coding, or marketing — to other people or companies
- business
- An activity where you provide value to others in exchange for money.
- no-show
- A no-show is when someone books a time but does not arrive or cancel.
- client
- The game interface program you use to connect to a server and actually play
- AI agent
- An AI program that can inspect information and suggest what to do next.
- agents
- AI helpers that follow your instructions and make changes for you.
- token cost
- The money or usage spent when sending text to an AI model and getting text back.